IT support technicians often find themselves employed in support positions that are not part of their usual roles, as they try to juggle those roles for their organization. In some cases, these individuals will be required to operate mobile or hybrid devices as part of the support team.
Today’s workforce is more mobile than ever before. When the individual worker is mobile, the ability to respond to changes and needs quickly becomes a critical factor in the overall efficiency of the business. Because of this fact, many companies have transitioned to a “mobile first” approach to software development.
If your company is working on a mobile strategy, you may find yourself in the position of trying to re-train your IT support team. In addition to providing IT support for mobile devices, the IT team can be in a support role for mobile devices. This means that when the IT support technician is not available to help your employees perform their work, they might need to shift to another task.
As a result, many organizations find themselves in a quandary: they must either hire a mobile support specialist or require them to train their own employees. While there are benefits in having the support team train their own support staff, it is often more expensive than simply outsourcing that responsibility. Additionally, the results often do not match the cost involved in hiring employees to provide the support.
What is the best way to manage a mobile team? There are a number of options to consider, and these options vary according to how your organization plans to provide the IT support.
First, many organizations will provide employees with a number of independent mobile devices. These devices are rarely connected to the corporate network and are therefore not subject to network, Internet, or phone security considerations. They can operate on their own and should be kept away from your IT support personnel at all times.
Employees can also use their own device to connect to the corporate network. Many individuals, however, do not use the corporate network and are not familiar with the procedures and protocols associated with maintaining the network. Because of this, it is often necessary to train your IT support personnel on how to manage the network and maintain its security.
If your IT support personnel are accustomed to working on a laptop or desktop computer, they can continue to use their computer to support your business. Many vendors offer models of laptops that are specifically designed to replace their desktop computers, including all the accessories associated with that computer. You may choose to provide the IT support on a laptop, or you might want to go one step further and buy a wireless or Bluetooth laptop to allow your employees to utilize the same device to conduct their work.
Most IT support companies that operate a mobile support plan offer various mobility solutions. Some companies offer solutions that can allow employees to transfer files, and some allow the access to an email account. Other companies can take advantage of a tablet that provides a web browser, which can be used to perform data entry, document management, or data conversion.
While some companies prefer to provide hardware and IT support on-site, other organizations have moved to making their support facility more mobile. For example, many vehicle service providers have mobile repair facilities, which make maintenance work easier.
Mobile infrastructure is the process of enabling IT support to work in a fast-paced, mobile environment. Such solutions typically utilize dedicated applications and software for managing data access and network security, with data compression being a core process.
It is important to evaluate your IT support plan to determine if the current support and training methods are able to meet the requirements of your company. Once you have determined whether or not your support plan is providing the level of support you need, you can determine if you need to outsource IT support for mobile devices or upgrade to new mobile plan.